Frequently Asked Questions (FAQ)
General Questions
Q: What is Transkribe AI?
A: Transcribe AI is a WordPress plugin that automatically converts audio and video files into text using advanced AI technology. It supports multiple languages, speaker identification, and various export formats.
Q: How accurate is the transcription?
A: Transcription accuracy goes up to 99% depending on audio quality, background noise, accents, and technical terminology. Clear audio with minimal background noise produces the best results.
Q: Which languages are supported?
A: We support over 50 languages including English, Spanish, French, German, Chinese, Japanese, Arabic, and many more. The full list is available in the language dropdown when uploading files.
Q: Can I transcribe video files?
A: Yes! We support MP4 and WEBM video formats. Large video files (over 250MB) are automatically converted to audio format for faster processing.
Q: Can I transcribe YouTube videos?
A: Yes, you can paste YouTube, TikTok, or X/Twitter links directly. The system will download and transcribe the audio from public videos.
Account & Pricing
Q: Do I need an account to use Transcribe AI?
A: No, you can use it as a guest with 30 minutes free monthly. However, registered users get more features like saving transcripts, editing, and exporting.
Q: What’s the difference between account tiers?
A:
- Guest: 30 min/month, no saving
- Registered (Free): 90 min/month, 7-day storage
- Basic: 1,200 min/month, 90-day storage
- Premium: Unlimited transcription & storage
Q: When does my monthly limit reset?
A: Usage limits reset on a rolling 30-day window from when you first used minutes in the current period.
Q: Can I upgrade/downgrade my account?
A: Yes, you can change your plan anytime. Upgrades take effect immediately, downgrades at the end of your current billing period.
Q: What happens to my transcripts if I downgrade?
A: Existing transcripts remain until their retention period expires. New retention rules apply to future transcripts.
Features & Functionality
Q: Can I edit transcripts after they’re generated?
A: Yes, registered users can edit transcripts. Click any text segment to modify it. Changes auto-save every 2 minutes.
Q: How do I identify different speakers?
A: The AI automatically detects different speakers and labels them as A, B, C, etc. You can rename these labels (e.g., “John,” “Sarah”) using the Edit Speakers feature.
Q: Can I translate transcripts?
A: Yes, registered users can translate transcripts into 30+ languages.
Q: What export formats are available?
A: We support TXT, DOCX, PDF, SRT (subtitles), VTT (web captions), and JSON formats.
Q: Can I add timestamps to exports?
A: Yes, you can include timestamps at the utterance level or sentence level when exporting.
Q: What are highlights?
A: Highlights let you mark important sections with colors and notes. Select any text and choose a highlight color. Perfect for research or note-taking.
Technical Issues
Q: Why is my transcription taking so long?
A: Processing time depends on file length and server load:
- 5-minute file: ~1-2 minutes
- 30-minute file: ~5-10 minutes
- 2-hour file: ~15-30 minutes
Large video files may take longer due to conversion.
Q: My file upload keeps failing. What should I do?
A: Check these common issues:
- File size is within your plan’s limit
- File format is supported
- Internet connection is stable
- Browser allows file uploads
Try using a different browser or clearing your cache.
Q: The audio player isn’t working. How do I fix it?
A:
- Check your browser’s audio permissions
- Ensure JavaScript is enabled
- Try refreshing the page
- Test with a different browser
Q: Can I recover deleted transcripts?
A: Unfortunately, deleted transcripts cannot be recovered. Transcripts are also automatically deleted based on your retention period (7 days for free users, 90 days for basic).
Privacy & Security
Q: Is my content secure?
A: Yes, we use encryption for file transfers, secure storage, and automatic deletion based on retention policies. Only you can access your transcripts.
Q: Do you store my audio files?
A: Files are stored temporarily based on your account tier:
- Guest: Deleted immediately after processing
- Registered: 7 days
- Basic: 90 days
- Premium: Until you delete them
Q: Who has access to my transcripts?
A: Only you have access to your transcripts. We do not review, share, or use your content for any purpose other than providing the transcription service.
Q: Can I use this for confidential content?
A: While we implement security measures, we recommend reviewing our Privacy Policy and Terms of Service. For highly sensitive content, consider our Premium plan with enhanced security options.
Limits & Restrictions
Q: What’s the maximum file size I can upload?
A:
- Guest: 50 MB
- Registered: 100 MB
- Basic: 500 MB
- Premium: 5 GB
Q: How long can my audio/video files be?
A: There’s no specific duration limit, but longer files take more processing time and count against your monthly minutes. File size limits effectively cap duration at approximately:
- Guest: ~3 hours of audio
- Premium: ~50 hours of audio
Q: Can I share my account?
A: No, accounts are for individual use only. Sharing accounts violates our Terms of Service and may result in suspension.
Q: Why was my account limited/suspended?
A: Common reasons include:
- Attempting to bypass usage limits
- Uploading copyrighted content without permission
- Using automated tools to abuse the service
- Violating Terms of Service
Contact support for specific information.
Support
Q: How do I contact support?
A: Email us at [email protected] with your account type, issue description, and any relevant screenshots.
Q: What are support response times?
Q: Do you offer refunds?
A: We offer a 7-day money-back guarantee for new paid subscriptions. See our Terms of Service for details.
Q: Where can I report bugs or suggest features?
A: Send bug reports and feature requests to [email protected]
Thank you! We appreciate your input!